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FEEDBACK: It's more than competition
Your comments in Wednesdays editorial were just too easy. The reason a company falters can be complex, but it is easy to blame competition. JC Penney and Kmart are good examples of what happens when companies do not change with the times. When Kmart brought back bluelight specials, they admitted to over-pricing so much of their merchandise. But I guess it is easier to blame a competitor.
I hope Kmart does not close its doors here in Oak Harbor, we need more places to compare and shop - not less. Before Wal-Mart opened, my family shopped at Kmart only infrequently, we would drive off island to find more variety and better prices.
It is hard to shop at a store that does not have sales people on the floor to help customers. Ive even seen employees arguing loudly with customers. Lets give credit where it is due, if you dont take care of your customers, they will find someplace else to spend their money.
Thats not too difficult to understand.
Mike Eaves lives in Oak Harbor.