AG wants to hear from those affected by 911 outage in December

  • Friday, January 11, 2019 1:35pm
  • News

Washington state Attorney General Bob Ferguson wants to hear from residents impacted by the recent statewide 911 outage.

Stories can be shared by sending an email to 911outage@atg.wa.gov.

The more than 12-hour 911 outage, which occurred between Dec. 27 and 28, was the second lengthy statewide outage of the emergency call system managed by CenturyLink since 2014, according to a press release.

“For the second time, CenturyLink has fallen short of its obligation to provide reliable 911 services for Washingtonians,” Ferguson said in the release. “If you called for help during this outage, only to be met with a busy signal, please share your story with my office.”

“We want to know exactly how CenturyLink’s failure impacted the people of our state.”

In the wake of a six-hour 911 outage in 2014, Ferguson urged the state Utilities & Transportation Commission to impose the maximum regulatory penalty of $11.5 million against CenturyLink.

Among other testimony filed with the commission, Ferguson presented the story of Alicia Cappola, an Everett mother, who was home with her 5-year-old twins and was forced to arm herself with a kitchen knife to ward off an intruder after 37 unsuccessful attempts to get through to 911.

The Utilities and Transportation Commission fined CenturyLink just short of $2.9 million for the outage.

Ferguson was “deeply disappointed” in the fine, which was a quarter of the maximum penalty he pushed for.

• If you were impacted by the most recent 911 outage in December, email your story to 911outage@atg.wa.gov and cc to editor@whidbeynewsgroup.com. You may or may not be contacted for follow up.

More in News

Read a book, stroll the new Story Trail at Windjammer Park

Children and adults will soon have a chance to read a book… Continue reading

Field carrier landing practices scheduled through June 30

Aircraft carrier-based flight training operations are scheduled through Sunday, June 30 at… Continue reading

Deer stomps on foot | Island Scanner

The following items were selected from reports made to the Oak Harbor… Continue reading

PBY Museum to offer discount on July admission

To celebrate five years in Oak Harbor, the PBY Naval Air Museum… Continue reading

Habitat for Humanity event draws crowd

The community appreciation event included free hot dogs, a raffle and a… Continue reading

Bell’s Farm holds celebration of a berry good crop

After two tough strawberry years, Bell’s Farm is finally abundant in the… Continue reading

Oak Harbor man found guilty again of indecent exposure

After his conviction was reversed on appeal, an Oak Harbor man was… Continue reading

Soak up the fun at launching of Shipwreck Shores

Windjammer Park’s grand reopening will make a splash

Woman accused of hit-and-run, DUI, assaulting state trooper

A woman without a driver’s license drove drunk with dogs in her… Continue reading

Most Read