Editor,

I have been visiting Oak Harbor for over 20 years. During my visits I take my grandchildren to the John Vanderzicht Memorial Pool.

I discovered their new method of raising money on Friday, March 31.

I told the young lady taking money that I needed one senior, one military and two lockers. My grandson had forgotten his military ID so I paid full price for him.

My husband was standing next to us to pay for our swimming. He was not carrying anything that would even suggest he was going to swim.

The young lady charged us for two seniors, one youth and two lockers.

When I told her she made an error, she said that she could not return the overpayment to me. I had to accept either a free ticket or buy $5 worth of junk.

I explained that I was from out of state and would not be back. I asked to speak to the manager.

The manager said that I could fill out a refund request, but would be charged fees and really would not be getting anything back.

So I was going to be charged for processing fees — for their error.

In disgust, we told her to accept the $5 as a donation.

I have never heard of any business where a manager could not override an employee mistake. Yes, it is only $5, but the error was theirs, not mine.

The attendant gave me the boys locker room key and my grandson the girls.

When I finally got my key, the locker was so high that I would have had to stand on the bench.

I am over 70 years old, so I went back and requested a lower locker.

Needless to say, I will no longer visit the pool on my visits to Oak Harbor.

There is no excuse for not refunding the money that was charged by the employee in error.

There are no signs that say, “Pay at your own risk, we are not responsible for error — ours or yours, absolutely no refunds.”

Any person who does not have a membership and has to pay should only use a credit card.

I will really miss taking my grandkids to the pool.

Kathie Sterling

Slipper Rock, Pa.